Ways to Reach Britisino Support
Choose a channel below. Live Chat is the quickest for anything account-related; email is better when you need to send documents or a longer explanation.
Live Chat
Instant answers from the support team inside the casino. Best for login problems, bonus questions and payment checks.
Start chatWrite to [email protected]. Ideal for verification documents, complaints and detailed account questions.
Send emailTelegram
Message support on Telegram and get news about new promotions, tournaments and Bonus Map tasks.
Open TelegramPrefer your phone's messenger? Chat with the team on WhatsApp from anywhere in the UK.
Open WhatsAppSend Us a Message
Fill in the form and your email app will open with the message ready to send to our support address. Please include the email linked to your Britisino account so the team can find it quickly.
Before you write
- For login trouble, try the password reset and a private browser window first. Our login troubleshooting table covers the common cases.
- For withdrawals, check that your account is verified and that no bonus wagering is still open.
- Never share your password. Support staff will never ask for it.
If gambling is causing you stress, you can ask support to set limits, a time-out or self-exclusion on your account. Free help is also available from GamCare on 0808 8020 133.
Most questions are answered fastest after you sign in.Log in to your Britisino account and open Live Chat from the lobby.
Support FAQ
What is the fastest way to reach Britisino support?
Live Chat inside the casino. It is available after you log in and is the best option for login, bonus and payment questions.
What should I include in my message?
Your registered email address, a short description of the problem and, if possible, a screenshot. Never send your password: support will never ask for it.
Can support unlock my Britisino account?
Yes, if the lock was caused by failed login attempts or pending verification. Self-exclusion locks stay in place until the period you chose has ended.
New to Britisino?
350% up to £2,000 + 700 FS
Open an account in two steps and claim the welcome package with lootboxes and scratch cards.
18+ | New players only | T&Cs apply | Play responsibly